Privacy Policy
Last Updated: January 15, 2025
At Xeekar Solutions (“Xeekar,” “we,” “our,” or “us”), safeguarding your privacy is our top priority. This Privacy Policy outlines how we collect, use, share, and protect your information when you access our mobile application and website (collectively referred to as the “Service”). By using our Service, you consent to the practices described in this policy.
1. Information We Collect
a. Personal Information
When you create an account, we collect details such as:
- Name (first and last)
- Username
- Email address
- Mobile phone number
- Organization details (if applicable)
- Billing information (for paid services)
If you add members to your account, their names, email addresses, and phone numbers may also be collected.
b. Geolocation Data
We gather location data from GPS tracking devices linked to our Service. This data is used to provide real-time tracking of vehicles and physical assets owned by the customer.
c. Driving Event Data
We collect data from mobile device sensors (gyroscope, accelerometer, compass, Bluetooth) to monitor driving behaviors such as:
- Speeding
- Hard braking
- Crash detection
This information is retained for as long as necessary to provide relevant services.
d. User Communications
We collect and store messages, alerts, and notifications related to GPS tracking and system interactions to enhance our Service functionality.
e. Social Media Data
When interacting with our platform via social media (e.g., Facebook), we may receive your:
- Profile name and picture
- User ID
- Friends list (as per social media settings)
- Other publicly shared data
You can adjust your social media privacy settings to control what data is shared.
f. Automatically Collected Information
When you visit our website or use our mobile app, we collect:
- IP address
- Browser type
- Device details (model, OS, unique identifiers)
- App usage analytics
- Clickstream data (tracking interactions with links and pages)
- Location information (based on device settings)
We use tracking technologies such as cookies and web beacons to improve user experience.
2. How We Use Your Information
We use the collected data to:
- Provide, maintain, and improve our Service
- Track and display asset location data
- Send alerts and notifications
- Monitor and analyze usage patterns
- Enhance security measures
- Customize user experience
- Comply with legal obligations
You can manage your notification preferences through the app settings.
3. Sharing Your Information
Your data is only shared under the following conditions:
- Within Your Organization: Shared among authorized users for asset tracking purposes.
- Business Transactions: If Xeekar Solutions is acquired, merged, or undergoes restructuring, user data may be transferred to the new entity.
- Legal Compliance: We may share information with law enforcement or regulatory bodies if required by law or for security purposes.
We do not sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures, including:
- Encryption of sensitive data
- Secure data storage
- Access control mechanisms
While we strive to protect your information, no system is entirely secure. In the event of a security breach, we will take necessary steps to notify affected users.
5. Your Choices and Rights
a. Managing Your Information
You can update or modify your account details at any time via the app settings.
b. Deleting Your Account
To request account deletion, contact us at [email protected]. Your data will be removed unless retention is legally required.
c. Opting Out of Communications
Service-related communications (e.g., security updates, billing notices) cannot be opted out of, but marketing communications can be managed through your settings.
Custom Privacy Settings
For high-value customers, we offer personalized privacy configurations where applicable and legally permissible. Requests for customized privacy settings can be made through our support team.
7. Third-Party Links
Our website and app may contain links to third-party sites. We are not responsible for the privacy practices of these external websites. Users should review third-party privacy policies before engaging with their content.
8. Policy Updates
We may update this Privacy Policy periodically. The “Last Updated” date at the top of this page indicates when changes were made. Significant updates will be communicated via app notifications or email.
9. Compliance with Bangladesh Law
In compliance with Bangladeshi law, we may disclose user information to government authorities as required. If you have questions regarding privacy regulations in Bangladesh, contact us at [email protected] with the subject “Privacy Policy in Bangladesh.”
For further inquiries about this Privacy Policy, please reach out to us at [email protected].
Xeekar Solutions